An unexpected apology from Air France

(I wrote this a long time ago but forgot to hit the publish button)

I flew from Paris to Bucharest yesterday on Air France. The plane was late coming in and the turnaround made us about an hour behind schedule.

I didn’t really think much of it, hour long delays are within a reasonable period. Perhaps if there was a connecting flight and I got stuck… But it was just a direct flight.
I wouldn’t say the delay was transparent, it made me hustle from the airport (crawl in traffic is more like it), check into the hotel, and jump on another taxi to the University for the presentation.

So, here’s the point. I received an email today from Air France apologizing for the hour delay; letting me know it isn’t standard and they are crediting my account 2,000 miles.

Let me assure you that the delay you experienced on this occasion was not in
line with the high levels of service we aim to provide.

As gesture of genuine regret for the inconvenience suffered on this occasion, I
am pleased to inform you that 2000 Miles will be credited to your Flying Blue
account within the next few days.
-Air France Customer Support Email

That’s pretty cool. I have never gotten such an email or apology from American Airlines, Northwest, Southwest, British Airlines, or any other that I’ve used.

Thanks A.F.

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  1. Yeah, I received this before from Air France….Too bad their Flying Blue program is being downgraded on services, earn mileage, and overall many unsatisfied frequent flyers….You should read what they are saying on….The new changes on April 1st are very bad to all of us frequent flyers on Air France….LOVE AIR FRANCE< HATE FLYING BLUE!!!!

  2. I got the notice as well and didn’t look close enough at it. From what I gathered, it sucks if you get really discount tickets. You won’t get many miles for them. I love Air France for their service, the airplanes are more comfortable, and they fly nonstop to California.

    I recently missed a flight on EasyJet in Greece and was able to quickly get an Air France flight from Athens to Paris for 15,000 miles and 50 Euros. I thought that was quite reasonable.

    I hope they don’t start cutting back.

    I remember when it was a pleasure to fly American Airlines. They advertised more leg room and were friendly. But that went away and the service started to suck about 4 years ago. I rarely fly American now. I’d much rather use Southwest for domestic US flights.

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