(I wrote this a long time ago but forgot to hit the publish button)
I didn’t really think much of it, hour long delays are within a reasonable period. Perhaps if there was a connecting flight and I got stuck… But it was just a direct flight.
I wouldn’t say the delay was transparent, it made me hustle from the airport (crawl in traffic is more like it), check into the hotel, and jump on another taxi to the University for the presentation.
So, here’s the point. I received an email today from Air France apologizing for the hour delay; letting me know it isn’t standard and they are crediting my account 2,000 miles.
Let me assure you that the delay you experienced on this occasion was not in
line with the high levels of service we aim to provide.
As gesture of genuine regret for the inconvenience suffered on this occasion, I
am pleased to inform you that 2000 Miles will be credited to your Flying Blue
account within the next few days.
-Air France Customer Support Email
That’s pretty cool. I have never gotten such an email or apology from American Airlines, Northwest, Southwest, British Airlines, or any other that I’ve used.
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